QQI Mediation

QQI Level 6 component certificate in Mediation (6N4910)

Learners have 10 weeks to work at their pace and can start at any time of year

Accredited
Qualification on the NFQ (Ireland).

Tutor-supported
eLearning course with Tutor Support.

Flexible
Start any time and work at your own pace.

Learn anywhere
Learn anytime, anywhere.

QQI Mediation

€395

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Course Details

This distance learning accredited QQI Mediation course means that Students can study flexibly at home, or at work, and can gain a nationally accredited Qualification.

Mediation is a skill which is increasingly in demand. It is an independent process which assists parties to come to an agreement through a collaborative process. Mediation can be described as ‘facilitated negotiation’. This certificate in mediation course is designed for people who wish to gain an understanding of the principles and practices of mediation. Mediation is about helping others to help themselves, assisting them with their communication and relationships and working with people to develop their powers of negotiating, achieving resolutions where everyone wins, are just a few examples of what a skilled and practised mediator can help their clients achieve. In this course, you will learn how to communicate effectively with everyone you meet. You will learn to recognise types of body language, gestures and other non-verbal forms of communication.

View a detailed list of the learning outcomes for this course on our learning outcomes page.

How you will learn

By enrolling on this course, you’ll receive 24/7 access to the eLearning platform for the full duration of your studies. This includes a detailed course manual, engaging videos, interactive quizzes, and dedicated one-to-one tutor support via a messaging system. You’ll also have access to the CMIT Digital Library, providing a wealth of additional resources.

The course materials for this QQI-certified programme are clearly structured and easy to follow. You can conveniently upload your assessments online and receive feedback through the eLearning platform. You will receive personalised feedback from your tutor on each assessment you submit. The CMIT eLearning platform is accessible from any internet-connected computer, giving you the flexibility to study anytime, anywhere.

Who should complete this QQI Mediation course?
  • Commercial Mediators: Professionals in this role can use the course to enhance their skills in resolving conflicts in commercial settings, applying negotiation and communication skills, and understanding mediation law in Ireland.
  • Community Mediators: Beneficial for community mediators, offering insights into conflict resolution forms, mediator competencies, and ethical standards, which are crucial in community mediation scenarios.
  • Workplace Mediators: Individuals who mediate workplace disputes can gain knowledge in workplace mediation models, principles of effective mediation, and conflict management styles, enhancing their ability to resolve workplace conflicts effectively.
  • Victim/Offender Mediators: Those involved in victim/offender mediation, including understanding restorative justice, mediation techniques, and case management, which are vital in this sensitive area of mediation.
  • People Starting a Career in Mediation: Those commencing a career in mediation, this course provides foundational knowledge in various mediation contexts, such as family, peer, and commercial mediation, along with practical skills in mediation practice and case development.
Entry Requirements / Prerequisites
  • Leaving Cert or equivalent, and/or relevant Life or Work Experience.
  • Learners must be a resident of Ireland / based in Ireland.
  • Learners must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.
  • As this programme is delivered through distance learning, learners must be capable of studying on their initiative.
  • A basic working knowledge of computers in addition to a computer with internet access and word processing software (e.g. Microsoft Word or Google Docs) is required to do the course.
  • Learners will be required to conduct a mock mediation session as part of the assessment of this course.
  • View the technical requirements for accessing CMIT eLearning.
  • Learn more about the suitability of this course.

How CMIT eLearning Works…

Play
Topics covered in this QQI Mediation course
Unit 1: The Concept of Mediation
  • Understanding conflict
  • Forms of conflict resolution
  • What is mediation
  • Mediator competences
  • Mediation law in Ireland
  • Benefits of mediation
  • Ethical standards
Unit 2: The Context for Mediation
  • Workplace mediation
  • Commercial mediation
  • Community mediation
  • Peer mediation
  • Family mediation
  • Restorative justice
Unit 3: Models of Mediation
  • The mediation process
  • Mediation models and theories
  • Meditation techniques
Unit 4: Mediation Practice
  • Principles of effective mediation
  • Conflict management styles
  • Negotiation skills
  • Group exercises
  • Communication skills
  • Self reflection and supervision
Unit 5: Case Development and Management
  • Case documentation
  • Mediation agreements
Assessment
  • This award is assessed through a series of assessments, including a skills demonstration worth 50%, a learner record worth 30% and an assignment worth 205.
  • An assignment is a task or set of tasks completed by a learner to demonstrate understanding of specific learning outcomes. A learner record is a self-reflective record  where the learner reports on their learning experiences, activities and progress. A skills demonstration is a practical assessment where the learner performs specific that  demonstrate a range of skills.
  • Assessments are submitted online via the eLearning site. They are reviewed by the course tutor and feedback is provided to learners within 5 working days. Learners are only permitted to submit one assessment at a time and must receive feedback on one assessment before submitting the next. All work submitted must be the learners own work.
  • As part of our quality assurance, student assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an independent QQI External Authenticator.
Transfer and Progression to Further Studies
  • This course leads to a level 6 component award on the National Framework of Qualifications.
  • It is not currently a component of a QQI major award. For more details contact us.
Accreditation
  • Following successful completion, you will receive a QQI Level 6 component certificate in Mediation (6N4910). This component is worth 15 credits.
  • This is the most up to date programme on this topic and it has been developed based on learning outcomes which are approved by QQI.
  • Quality and Qualifications Ireland (QQI) is the national awarding body for further education and training in Ireland. CMIT is registered with QQI to offer programmes leading to QQI awards in the National Framework of Qualifications in Ireland. More information can be found on the Accreditation Details page.

 

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Student Reviews of this course

4.9
4.9 out of 5 stars (based on 35 reviews)
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

Interesting and convenient

August 28, 2024

Interesting and convenient

Student August 2024
Verified

Thoroughly enjoying it...has put my timekeeping to the test.

February 20, 2024

Thoroughly enjoying it…has put my timekeeping to the test.

Student February 2024
Verified

It's easy to understand, chapters are short and straight to the point without unnecessary information.

October 10, 2023

It’s easy to understand, chapters are short and straight to the point without unnecessary information.

Student October 2023
Verified

The course was most enjoyable, I did have a "rocky" start but the tutor Jackie Breen, was very patient and helpful

June 6, 2023

The course was most enjoyable, I did have a “rocky” start but the tutor Jackie Breen, was very patient and helpful

Student June 2023
Verified

The course is interesting and well laid out in way that is easy to understand.

February 15, 2023

The course is interesting and well laid out in way that is easy to understand.

Student February 2023
Verified

Good course.

November 11, 2022

Good course.

Student November 2022
Verified

The course is informative and comprehensive. The assessments give learners a chance to review material and to test whether it has been understood.

November 1, 2022

The course is informative and comprehensive. The assessments give learners a chance to review material and to test whether it has been understood.

Student November 2022
Verified

I loved learning about mediation and found it extremely interesting. I loved the video classes, I found them really insightful.

June 17, 2021

I loved learning about mediation and found it extremely interesting. I loved the video classes, I found them really insightful.

Student May 2021
Verified

I was always interested in mediation but was never 100% sure about what went into it to make it successful and I this course has given me great insight into the world of mediation, The breakdown of the skills and the techniques is extremely easy to understand.

April 22, 2021

I was always interested in mediation but was never 100% sure about what went into it to make it successful and I this course has given me great insight into the world of mediation, The breakdown of the skills and the techniques is extremely easy to understand.

Student April 2021
Verified

I am enjoying it and I feel that this should be taught in every school in the country , to help everyone become better thinkers , have empathy and move beyond initial emotions to resolution.

April 19, 2021

I am enjoying it and I feel that this should be taught in every school in the country , to help everyone become better thinkers , have empathy and move beyond initial emotions to resolution.

Student April 2021
Verified

An informative introduction to the subject matter.

March 1, 2021

An informative introduction to the subject matter.

Student March 2021
Verified

I was very happy with the course. I found the manual and the recommended readings very useful and relevant. I also found my tutor, Jackie Breen, always professional and helpful.

January 26, 2021

I was very happy with the course. I found the manual and the recommended readings very useful and relevant.

I also found my tutor, Jackie Breen, always professional and helpful.

Student January 2021
Verified

It is a good introduction to mediation.

January 26, 2021

It is a good introduction to mediation.

Student January 2021
Verified

I had a very positive experience and I feel I learned a lot. Thank you.

December 10, 2020

I had a very positive experience and I feel I learned a lot. Thank you.

Student December 2020
Verified

I was very happy that i did this course which i found to be very educational and challenging.

October 23, 2020

I was very happy that i did this course which i found to be very educational and challenging.

Student October 2020
Verified

So far I have learnt a lot from the course. I have found the assignments to be very practicable and the input from the tutor very helpful. I would recommend CMIT to people exploring personal and professional development opportunities.

May 18, 2020

So far I have learnt a lot from the course. I have found the assignments to be very practicable and the input from the tutor very helpful. I would recommend CMIT to people exploring personal and professional development opportunities.

Student May 2020
Verified

Very much enjoyed the course, lots of good reading and information provided and will look to complete another when finished this one. Would recommend CMIT to friends.

November 4, 2019

Very much enjoyed the course, lots of good reading and information provided and will look to complete another when finished this one. Would recommend CMIT to friends.

Student November 2019
Verified

It was interesting and I think it could be used as a good foundation.

September 2, 2019

It was interesting and I think it could be used as a good foundation.

Student September 2019
Verified

Great experience, and I will definitely take another course with CMIT soon!

December 6, 2018

Great experience, and I will definitely take another course with CMIT soon!

Student December 2018
Verified

CMIT was recommended to me by my brother because of its large range of courses and the ability to study online without having to travel. This is essential to me due to my limited time from work. This website and study format allows me to complete courses from home and at my own pace.

May 28, 2018

CMIT was recommended to me by my brother because of its large range of courses and the ability to study online without having to travel. This is essential to me due to my limited time from work. This website and study format allows me to complete courses from home and at my own pace.

Student May 2018
Verified

I am in the middle of the course and I'm enjoying that so far. I have learned a lot of things that I didn't know before. The content of the course is easy enough to understand for the person for who English is a second language. The course is great to do during winter long evenings.

March 12, 2018

I am in the middle of the course and I’m enjoying that so far. I have learned a lot of things that I didn’t know before. The content of the course is easy enough to understand for the person for who English is a second language. The course is great to do during winter long evenings.

Student March 2018
Verified

I found the course very interesting and learned a great deal. The unit manuals were very well laid out and clearly presented. I feel that I now have a very good grasp of Mediation and hope to build on this knowledge.

October 12, 2017

I found the course very interesting and learned a great deal. The unit manuals were very well laid out and clearly presented. I feel that I now have a very good grasp of Mediation and hope to build on this knowledge.

Student October 2017
Verified

I choose to study with CMIT because it helped me to add qualifications that I can use in my current job role as a Special Needs Assistant. As I work school hours Monday to Friday, CMIT enabled me to both work my normal hours and study to retain my additional qualification. I would highly recommend CMIT to friends and colleagues who work and want to study to obtain any additional qualifications. I will be re-enrolling in CMIT in the near future to gain further qualifications.

October 9, 2017

I choose to study with CMIT because it helped me to add qualifications that I can use in my current job role as a Special Needs Assistant. As I work school hours Monday to Friday, CMIT enabled me to both work my normal hours and study to retain my additional qualification. I would highly recommend CMIT to friends and colleagues who work and want to study to obtain any additional qualifications. I will be re-enrolling in CMIT in the near future to gain further qualifications.

Student October 2017
Verified

In my line of work I deal with different types of conflict. I found this course informative and I have gained useful life and work skills from this, excellent course, highly recommend it.

September 12, 2017

In my line of work I deal with different types of conflict. I found this course informative and I have gained useful life and work skills from this, excellent course, highly recommend it.

Student September 2017
Verified

I am hoping to began a career in mediation and CMIT gave me the perfect opportunity to attain a qualification. The online format suited my circumstances as I am a single father and to be able to study from home, and in your own time, made the course perfect to my needs. This is an excellent course and I would strongly recommend it to anyone wishing to take up a career in mediation. The course content is excellent and the assessments allow you to cover many topics in great detail.

September 9, 2017

I am hoping to began a career in mediation and CMIT gave me the perfect opportunity to attain a qualification. The online format suited my circumstances as I am a single father and to be able to study from home, and in your own time, made the course perfect to my needs. This is an excellent course and I would strongly recommend it to anyone wishing to take up a career in mediation. The course content is excellent and the assessments allow you to cover many topics in great detail.

Student September 2017
Verified

I found the course very interesting and learned a great deal. The unit manuals were very well laid out and clearly presented. I feel that I now have a very good grasp of Mediation and hope to build on this knowledge.

August 9, 2017

I found the course very interesting and learned a great deal. The unit manuals were very well laid out and clearly presented. I feel that I now have a very good grasp of Mediation and hope to build on this knowledge.

Student August 2017
Verified

Very well organised and structured.

June 9, 2017

Very well organised and structured.

Student June 2017
Verified

This course I found to be ideal. I was able to study on my own time with no pressure. The outlay was reasonable for the course. The course materials were ideal, short and intensive. It was a great platform to proceed further. The materials supplied was sufficient with the further recommended reading insightful.

May 9, 2017

This course I found to be ideal. I was able to study on my own time with no pressure. The outlay was reasonable for the course. The course materials were ideal, short and intensive. It was a great platform to proceed further. The materials supplied was sufficient with the further recommended reading insightful.

Student May 2017
Verified

It appeared to provide everything I wanted in a course and it was available online which really suited my life, Really wonderful and enlightening course.

April 9, 2017

It appeared to provide everything I wanted in a course and it was available online which really suited my life, Really wonderful and enlightening course.

Student April 2017
Verified

I really enjoyed this course and while it was challenging it wasn't out of my reach.

April 9, 2017

I really enjoyed this course and while it was challenging it wasn’t out of my reach.

Student April 2017
Verified

The course was fantastic.

April 9, 2017

The course was fantastic.

Student April 2017
Verified

The course was well designed and the support was tremendous.

April 9, 2017

The course was well designed and the support was tremendous.

Student April 2017
Verified

It suited me in terms of flexibility. Was unsure how I would take to distance learning but found the whole process top class from start to finish!

March 9, 2017

It suited me in terms of flexibility. Was unsure how I would take to distance learning but found the whole process top class from start to finish!

Student March 2017
Verified

Easy to understand and work on. Helpful and responsive.

February 9, 2017

Easy to understand and work on. Helpful and responsive.

Student February 2017
Verified

My tutor was fantastic and found her to be very helpful, supportive and informative at all times.

January 9, 2017

My tutor was fantastic and found her to be very helpful, supportive and informative at all times.

Student January 2017
Verified

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