CMIT Student Charter

1. Overall Commitment to Quality

We promise to give accurate details of our services, who the services are for, and how we commit to quality and good practice for those services. The level and detail of the information we provide will be sufficient so that learners can clearly match their needs against the service that we offer. Information will be clearly stated, readily understood and easily accessible. We promise to maintain customer satisfaction by:

  • Having feedback mechanisms that elicit the views of our learners.
  • Having a formal customer complaints procedure.
  • Regularly reviewing the effectiveness of our services and implementing improvements based on this review.
2. Pre-enrolment practices

At all times information given to potential students, either written or orally, will be truthful and accurate. The prospectus will provide the following details:

  • The course name
  • Title of Award
  • Name of Awarding Body
  • Level of Award
  • The length of the course
  • The course objectives
  • The course content (syllabus)
  • Access to course / Prerequisites
  • Arrangements for exemptions for major awards
  • Assessment methods
  • Opportunities for transfer and progression
3. Tutor Standards
  • Regular monitoring will be made of tutors’ work and of guidance and marking standards.
  • Tutor comments will be provided to students following all assessments. Tutors will demonstrate a real conscientious desire to help students.
  • All assessments will be appropriate to the subject matter and be of real assistance in helping students achieve their objectives.
  • Students may make contact with Tutors through the online messaging system.
4. Administration Practices
  • Within college hours, someone will be available in the college to handle online or phone enquiries of a counselling nature. If someone is not available, students will be called back within 1 working day.
  • Communications about administrative and tutorial matters will be answered within 7 working days of receipt.
  • Queries, where a longer time-scale is required for a complete answer, will be acknowledged within 3 working days, the delay explained, and an indication given of when a full answer can be expected.
  • Entry requirements are specified for each programme. An appeals mechanism is in place for learners who are refused entry to a programme.
5. Enrolment and contract practices
  • Students will be enrolled within 3 days of payment being made.
  • All information given by students is confidential to the institution, its employees and tutors.
  • If you cancel a course, within 14 days, we will re-credit your course fees, within 28 days of receiving your notice of cancellation. There is an administration fee of €60 (Ireland) / £50 (UK) which will not be refunded in the event of a cancellation.   If you are paying by instalments 60 days notice must be given where you wish to cancel; instalment payments will be payable during this notice period.
  • If a student falls ill during their assigned time to a particular programme, they must contact the college immediately and provide a letter from their doctor. We may allow students to defer for a stated period and if the course is no longer available at this stage, they will be allowed to transfer to an alternative or similar programme. Each request will be considered on an individual basis and is at the discretion of the college.
6. Complaints
  • Complaints will be dealt with within 7 working days. Where a longer time is required to investigate and deal with a complaint, the acknowledgement will be given within 7 working days and the delay explained, together with an indication of when the complaint can be expected to be resolved.
  • We will take a sympathetic and reasonable attitude to complaints and make every effort to see that fairness is accorded to all parties.
7. Equality
  • Tutor support is available by email to support hearing impaired learners.
  • Electronic files are provided (where possible) to facilitate computer “screen readers” to support visually impaired learners. Samples will be sent in advance to ensure compatibility.
  • Learners with dyslexia, who inform the college of this learning difficulty, may be allowed: (1) extra time to submit their course assessments, and (2) an individual, selected by the learner, to proof and correct errors but not amend the substance of the learner’s work. No marks shall be deducted for spelling or grammar mistakes provided that the communication of the learner’s ideas have not been impeded.
  • CMIT will provide reasonable accommodation to meet the needs of a learner who has a disability. In the context of assessment, reasonable accommodation is the term for the adaptation of assessment as necessary to cater for the needs of learners whose personal situation means that the assessment would otherwise be unfair, for example, learners with a disability, and/or other learners covered by equality legislation. Contact us for more details.
  • Complaints regarding any aspect of inequality should be made in writing to the Student Services Director.
8. Recognition of Prior Learning
  • As some students already have degrees, diplomas or certificates in areas related to courses, it is possible to apply for exemption from modules of certain courses whose content has already been covered by existing qualifications. It is not possible to obtain exemptions based on work experience only. Contact the college for full details.
9. The Environment
  • We have a strong commitment to the environment and continue to increase our responsibility in this area including the following:
  • All courses delivered digitally.
  • 100% recycling of all paper, plastics, and electrical materials.
  • 100% avoidance use of non–renewable energy sources.
10. Assessment and Appeals
  • Assessments must be made by submitted within specified deadlines. Failure to do so may result in the award not being awarded to the student.
  • Students may be requested to re-submit their assessments if their work does not meet the required standard. This may impact on the learner’s ability to complete the course within the specified time-frame. Where learners fail to meet the assessment criteria, following more than 2 re-submissions of their work, this may result in a ‘Fail’ grade.
  • All students’ work must be their own original work. The college has a strict policy in relation to plagiarism of submitted work, and if it is established, the penalties may include re-submission of work (where the maximum grade awarded is a pass) or exclusion from the programme. Please read your student guide for detailed information on this and how to avoid plagiarism. CMIT uses specialist software to determine plagiarism in students work.
  • All student work for ILM and QQI programmes will be marked by an Internal Assessor, and then checked by an Internal Verifier and an External Authenticator. An appeals process is in place in relation to passing: (1) tutor marked assignments, (2) final grades awarded, and (3) programmes. All Appeals must be submitted within 14 days of receipt of the result. Information on appeals may be requested by contacting the college.
  • Certification of learners will take place on at least two occasions during each calendar year.  Cut-off deadlines exist to meet a certification date. Please contact the college for details.

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