CMIT Learner Charter

1. Overall Commitment to Quality

We promise to give accurate details of our services, who the services are for, and how we commit to quality and good practice for those services. The level and detail of the information we provide will be sufficient so that learners can match their needs against the service that we offer. Information will be clearly stated, readily understood and easily accessible.

2. Pre-enrolment practices

At all times information given to potential students, either written or orally, will be truthful and accurate. The prospectus will provide the following details:

  • The course name, Title of Award
  • Name of Awarding Body, Level of Award
  • The length of the course, The course objectives, The course content (syllabus)
  • Access to course / Pre-requisites
  • Arrangements for exemptions for major awards
  • Assessment methods
  • Opportunities for transfer and progression
3. Tutoring Standards
  • Regular external and internal monitoring will be conducted on tutoring standards.
  • Tutor comments will be provided to students following all assessments. Tutors will demonstrate a real conscientious desire to help students.
  • All assessments will be appropriate to the subject matter and be of real assistance in helping students achieve their objectives.
  • Students may contact Tutors through the online messaging system.
4. Administration Practices
  • Within college hours, someone will be available in the college to manage online or phone enquiries of a counselling nature. If someone is not available, students will be called back within 1 working day.
  • Communications about administrative and tutorial matters will be answered within 7 working days of receipt.
  • Queries, where a longer timescale is required for a complete answer, will be acknowledged within 3 working days, the delay explained, and an indication given of when a full answer can be expected.
  • Entry requirements are specified for each programme. An appeals mechanism is in place for learners who are refused entry to a programme.
5. Enrolment Practices
  • Students will be enrolled within 3 days of payment being made.
  • All information given by students is confidential to the institution, its employees, and tutors.
  • If you cancel a course, within 14 days, we will re-credit your course fees, within 28 days of receiving your notice of cancellation. There is an administration fee of €60 (Ireland) / £50 (UK) which will not be refunded in the event of cancellation.   If you are paying by instalments 60 days’ notice must be given where you wish to cancel; instalment payments will be payable during this notice period.
  • If a student falls ill during their assigned time to a particular programme, they must contact the college immediately and provide a letter from their doctor. We may allow students to defer for a stated period and if the course is no longer available at this stage, they will be allowed to transfer to an alternative or similar programme. Each request will be considered on an individual basis and is at the discretion of the college.
6. Learner Protection
  • CMIT has put in place appropriate arrangements for the protection of learners on QQI programmes which have a duration of three months or longer, should CMIT unexpectedly cease to provide such a QQI programme. To comply with this, up to 31/12/20 CMIT had an insurance policy in place for all applicable learners and from 01/01/21, CMIT has arrangements in place with two other providers to continue to provide the programme of education and training. Click here for details
7. Equality
  • Online messaging supports deaf and hard of hearing learners.
  • Electronic files are provided (where possible) to facilitate computer “screen readers” to support visually impaired learners. Samples will be sent in advance to ensure compatibility.
  • Submission of assignments by mp3 audio supports visually impaired learners. Assignments may be completed via mp3 audio to facilitate visually impaired learners.
  • Learners with dyslexia, who inform the college of this learning difficulty, will be allowed: (1) extra time to submit their course assessments, and (2) an individual, selected by the learner, to proof and correct errors but not amend the substance of the learner’s work. No marks shall be deducted for spelling or grammar mistakes provided that the communication of the learner’s ideas have not been impeded.
  • Reasonable Accommodations may also be required for Learners undertaking a written examination with the college. Applications are dealt with on an individual basis to ensure that adequate support is provided for learners to enable them to demonstrate their level of achievement during the examination while maintaining the integrity of the examination. Reasonable Accommodations may include (this is not exhaustive as accommodations will be reviewed in line with individual learner requirements) (1) allowance for spelling, grammar, and punctuation mistakes in the written exam, (2) access to a reader, (3) additional time.
8. Recognition of Prior Learning
  • As some students already have degrees, diplomas or certificates in areas related to courses, it is possible to apply for exemption from modules of certain courses whose content has already been covered by existing qualifications. It is not possible to obtain exemptions based on work experience only. Contact the college for full details.
9. Learner responsibilities  
  • Learners must accept CMIT Terms and Conditions, which includes an authorship declaration before the submission of any assessment work.
  • Learners are responsible for demonstrating achievement of the learning outcomes, familiarising themselves with these regulations (and associated procedures) and any other policies and procedures that apply to their programmes, complying with all rules and regulations relating to the assessment of their efforts, and undertaking assessment in a fair and honest manner.
  • Assessments must be made by submitting within specified deadlines. Failure to do so may result in the award not being awarded to the student.
  • Students may be requested to re-submit their assessments if their work does not meet the required standard. This may impact on the learner’s ability to complete the course within the specified timeframe. Where learners fail to meet the assessment criteria, following more than 2 re-submissions of their work, this may result in a ‘Fail’ grade.
  • All students’ work must be their own original work.
  • The college has a strict policy in relation to plagiarism of submitted work, and if it is established, the penalties may include re-submission of work (where the maximum grade awarded is a pass) or exclusion from the programme. Please read your student guide for detailed information on this and how to avoid plagiarism. CMIT uses specialist software to determine plagiarism in students work.
  • All student work for ILM and QQI programmes will be marked by an Internal Assessor, and then checked by an Internal Verifier and an External Authenticator.
  • An appeals process is in place in relation to passing: (1) tutor-marked assignments, (2) final grades awarded, and (3) programmes. All Appeals must be submitted within 14 days of receipt of the result. Information on appeals may be requested by contacting the college.
  • Certification of learners will take place on at least two occasions during each calendar year. Cut-off deadlines exist to meet a certification date.
10. Data Protection and Disclosures
  • We comply fully with the GDPR including the right to access, right to rectify, right to delete, and right to object to direct marketing. See Terms and Conditions on our website for full details.
11. The Environment

We have a strong commitment to the environment and continue to increase our responsibility in this area including the following:

  • Commitment to all of our courses being delivered digitally.
  • Commitment to the recycling of all paper, plastics, and electrical materials.
12. Modern Slavery
  • CMIT is committed to preventing acts of modern slavery and human trafficking from occurring within its business and supply chain. We also expect the same high standards from our contractors, suppliers and other business partners and would not work with any organisation that we suspected of involvement in modern slavery. We do not consider that we operate in a high-risk sector. Nevertheless, we review our supply chain and preferred supplier list as part of our regular inspection cycle and will terminate contracts or take remedial action if instances of modern slavery become known.
  • CMIT is a UK and Irish based online training organisation. We are a limited company registered in Ireland (451082) and approved by QQI and ILM to offer programmes leading to QQI awards on the National Framework of Qualifications of Ireland and the Regulated Qualifications Framework in the UK.
  • No reports were received from employees, the public or law enforcement agencies to indicate that modern slavery practices had been identified in our supply chain or through the retention of contractors.
  • Employees and contractors are required to adhere to our Policies and Procedures are encouraged to identify and report any potential breaches of our Modern Slavery Policy.
  • This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and constitutes Trinity College London’s slavery and human trafficking statement. It was approved by the Directors on 3rd November 2020.
13. Complaints
  • Complaints should be made to the Quality Director in writing by email to support@cmit.ie or by post CMIT, College House, Bray, A98 K2P4.
  • All complaints will receive an initial reply within 2 working days, with the aim of resolving all complaints with 14 days.
  • All complaints will be logged in a register and are monitored by the Quality Committee until they are resolved.
    We aim to ensure that:
  • It is as easy as possible to make a complaint, where the need arises.
  • We treat any clear expression of dissatisfaction with our operations which calls for a response as a complaint.
  • We treat every complaint seriously.
  • We deal with any complaint quickly and politely.
  • We respond accordingly – for example, with an explanation or apology where we have got things wrong, and with information on any action taken, etc.
  • We learn from complaints, monitor them, and use them to improve our operations as part of our continuous improvement process.
  • If you are not happy with our response, you may get in touch again by writing to the Student Services Director. S/he will respond within 14 days.

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