QQI Administration and Office Management

QQI Level 6 component certificate in Administration Practice (6N4169)

Learners have 10 weeks to complete the course. Learners work at their own pace and may commence at any time of year.

Accredited
Qualification on the NFQ (Ireland).

Tutor-supported
eLearning course with Tutor Support.

Flexible
Start any time and work at your own pace.

Learn anywhere
Learn anytime, anywhere.

QQI Administration and Office Management


€395

or 3 interest-free payments with Klarna Logo

Course Details

The overall aim of this Administration and Office Management course is to equip learners with knowledge and competence in Office Administration. The module is designed for those wishing to gain an understanding of organising administrative services within an organisation. The module aims to provide learners with well-rounded skills and competencies to manage a wide range of administrative services including facilities and procurement functions. The programme will also equip learners with supervisory skills such as delegation, motivating staff and managing meetings. The programme covers:

  • The role and function of administrative services within an organisation.
  • An overview of relevant workplace legislation in Ireland which includes privacy and data protection.
  • The management of health and safety as it pertains to the provision of administrative services in an organisation.
  • Communication skills, delegation, team working and managing meetings.
  • Motivating staff in a work environment.
  • Managing suppliers and the principles and techniques associated with supplier selection and procurement.

View a detailed list of the learning outcomes for this course on our learning outcomes page.

How you will learn

By enrolling on this course, you’ll receive 24/7 access to the eLearning platform for the full duration of your studies. This includes a detailed course manual, engaging videos, interactive quizzes, and dedicated one-to-one tutor support via a messaging system. You’ll also have access to the CMIT Digital Library, providing a wealth of additional resources.

The course materials for this QQI-certified programme are clearly structured and easy to follow. You can conveniently upload your assessments online and receive feedback through the eLearning platform. You will receive personalised feedback from your tutor on each assessment you submit. The CMIT eLearning platform is accessible from any internet-connected computer, giving you the flexibility to study anytime, anywhere.

Who should complete this course?
  • Office Managers and Supervisors: This course is highly beneficial for office managers and supervisors, focusing on organising administrative services and enhancing supervisory skills like delegation, motivating staff, and managing meetings, crucial for effective office management​​​​.
  • Administration Management Professionals: Professionals in administration management roles will find this course valuable, as it covers a wide range of administrative services, including facilities and procurement functions. The course’s focus on managing suppliers and the principles and techniques associated with supplier selection and procurement is particularly relevant for these roles​​​​.
  • Facilities Managers: Those responsible for managing facilities within an organisation would benefit from the course’s content on health and safety management and facilities management planning, aligning with the responsibilities of a facilities manager​​.
  • Human Resources Managers: HR managers, especially those involved in compliance and employee relations, would find the course’s comprehensive coverage of workplace legislation in Ireland, including employment contracts, discrimination, and data protection laws, highly applicable​​.
Entry Requirements / Prerequisites
  • Level 5 Certificate / Leaving Certificate (or equivalent) or relevant life or work experience.
  • As part of the assessment for this course, learners will be required to complete a number of practical administrative tasks in an organisational setting. Learners must be either working or have access to an organisation where they can complete this (this can be on a voluntary basis).
  • As this NFQ level 6 qualification is delivered through English it is necessary learners will have sufficient written English skills to complete this course.
  • A basic working knowledge of computers in addition to a computer with internet access and word processing software (e.g. Microsoft Word or Google Docs) is required to do the course.
  • Learners must be a resident of Ireland / based in Ireland.
  • View the technical requirements for accessing CMIT eLearning.
  • Learn more about the suitability of this course.

How CMIT eLearning Works…

Play
Topics covered in this course
Unit 1: The role of administration in the organisation
  • Understanding organisations
  • The role of the administrator in the organisation
  • Managing the administration function
Unit 2: Workplace legislation in Ireland
  • Key workplace legislation in Ireland
  • Terms of Employment (Information) Act
  • Unfair Dismissals Acts
  • National Minimum Wage Act
  • Protection of Employees
  • Organisation of Working Time Act
  • Employment Equality Acts
  • Maternity Protection Acts
  • Safety, Health and Welfare at Work Act
  • Data Protection Act
  • The Protected Disclosures Act
Unit 3: Managing health, safety and facilities
  • The importance of health and safety management
  • Health and safety statements and policies
  • The nature of Facilities Management
  • Devising a Facilities Management plan
Unit 4: Communication, teamwork and meetings
  • Communication
  • Delegation, motivation and teamwork
  • Meetings
Unit 5: Managing suppliers and procurement
  • The procurement function
  • Organising procurement
  • Supplier selection methods
Assessment
  • This administration and office management course is assessed through a portfolio/collection of work worth 50% and a project worth 50%.
  • A portfolio or collection of work is a collection of pieces of work produced over a period of time showcases skills, competencies, and learning achievements. A project is a structured task that requires planning, research, and problem-solving to produce a final product or solution.
  • Assessments are submitted online via the eLearning site. They are reviewed by the course tutor and feedback is provided to learners within 5 working days. Learners are only permitted to submit one assessment at a time and must receive feedback on one assessment before submitting the next. All work submitted must be the learners own work.
  • As part of our quality assurance, student assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an independent QQI External Authenticator.
Transfer and Progression to Further Studies
  • This Administration and Office management course leads to a level 6 component award on the National Framework of Qualifications.
  • Students who successfully complete this programme may use this level 6 component certificate as credit towards the major award in Administration (6M5013). For more details contact us.
Accreditation
  • Following successful completion, you will receive a QQI Level 6 component certificate in Administration Practice (6N4169). This component is worth 15 credits.
  • This is the most up to date programme on this topic and it has been developed based on learning outcomes which are approved by QQI.
  • Quality and Qualifications Ireland (QQI) is the national awarding body for further education and training in Ireland. CMIT is registered with QQI to offer programmes leading to QQI awards in the National Framework of Qualifications in Ireland. More information can be found on the Accreditation Details page.

 

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Student Reviews of this course

4.9
4.9 out of 5 stars (based on 312 reviews)
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February 28, 2026

April 15, 2026

Overall, the course is well structured and clearly explained, which makes it easier to follow and apply in practice. The assignments are practical and help develop real workplace skills. I appreciate the tutor support and the clear feedback provided throughout the programme

Student February 2026

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January 19, 2026

I really enjoyed the course and it wasnt overly complicated. its great to be able to do it in your own time and have a tutor there if needed.

Student January 2026

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January 19, 2026

What I appreciated most about the course is the clarity of the materials, their simplicity and the fact that every thing is provided in one place without external links. Overall, I found the website is well organized.

Student January 2026

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January 19, 2026

I thoroughly enjoyed the course material and found it very worthwhile.

Student December 2025

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January 19, 2026

I chose CMIT because of its flexible study format, the ability to learn at a time that suits me, and the high quality of online support. It was also important for me that the learning materials are accessible, well-structured, and professionally designed. I would also like to mention that I have already recommended CMIT to my colleagues, as I am truly impressed by the quality of the programme and the level of support. CMIT creates a sense of professionalism and trust — and that is incredibly motivating for continuing my studies. Studying with CMIT has exceeded my expectations. The course materials are very clear, logical, and well-structured. Although English is not my first language, the video lectures, notes, and key takeaways at the end of each module have made the learning process accessible and comfortable. I especially appreciate the high-quality quizzes and practical examples that help reinforce understanding. The flexible study format fits perfectly with my work schedule, and the platform is extremely user-friendly

Student December 2025

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December 16, 2025

I heard great things about CMIT from past students and decided to apply based on their experiences. I was not disappointed, the notes were easy to read and download. The tutor that was assigned to me was extremely helpful too.

Student December 2025

Student December 2025

December 16, 2025

I found the course challenging but delighted and proud of myself that I completed it and that the feedback from my tutor was very positive.

Student December 2025

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December 16, 2025

I did feel a bit daunted at first by jumping from short courses, straight a QQI level 6. But my fears have eased a lot due to the layout of the content.

Student December 2025

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November 24, 2025

It is very interesting and it already helping me to understand the functions of facilities management in my current role

Student November 2025

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November 24, 2025

It is very interesting and it already helping me to understand the functions of facilities management in my current role

Student November 2025

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November 24, 2025

I am finding the course easy to follow and I am enjoying the content and feel it is definitely beneficial in my role as Practice Manager.

Student November 2025

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November 24, 2025

I chose to study with CMIT because it offers flexible, online learning that fits around my work and personal commitments. The course are well structured, accredited, and relevant to my career. CMIT provides great tutor support and clear course materials, making learning accessible and engaging.

Student November 2025

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November 11, 2025

So far i am finding this course super educational and very easy to find my way around the platform.

Student October 2025

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November 11, 2025

The subjects and the notes are very informative and useful.

Student October 2025

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November 4, 2025

Very happy with the course and find CMIT excellent to study with.

Student November 2025

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November 4, 2025

I choose to study with CMIT because they offer flexible online course that fit my work and personal commitment. Their online learning platform is easy to use, and I like that I could study at my own pace with tutor support available whenever i needed help.

Student November 2025

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October 22, 2025

So far I think the course is great, I am able to understand the topics provided. I am also able to put into use what I have learned into a real office environment.

Student October 2025

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October 14, 2025

The course is very good and provides a lot of knowledge for everyday application.

Student October 2025

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October 14, 2025

This course is very helpful.

Student October 2025

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October 14, 2025

I chose to study with CMIT primarily because of the flexibility offered by the online courses. This allowed me to continue with my normal 9-5 job while dedicating time to focus on the course afterwards. The course platform was very easy to navigate, which made learning straight forward and efficient. I found the content highly informative, providing practical knowledge and insights that I feel will be extremely beneficial to my future career development.

Student September 2025

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September 22, 2025

I find studying with CMIT very good and of high quality.

Student September 2025

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September 8, 2025

This course was fantastic for learning about administration and office management. It gives a great insight into everything office based, at an easy to complete pace all for an affordable fee.

Student September 2025

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September 1, 2025

I am finding the course very straightforward to follow, with the material clearly laid out and easy to understand. At the same time, it is slightly challenging in parts, which is good as it pushes me to think and learn more. One of the main advantages is that I can go back and review the documentation at any time, which really helps reinforce my understanding and makes the learning process more manageable.

Student August 2025

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August 26, 2025

I had previously used CMIT to acquire my QQi Level 6 in Early Childcare and Education. I compared it to other online course suppliers and felt it worked so well with trying to balance the course work which i could do at my own pace and manage my full time job.

Student August 2025

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August 14, 2025

I enjoyed the course.

Student August 2025

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August 11, 2025

I chose to study at CMIT because of its strong reputation in providing high-quality, career-oriented education. Another reason for choosing CMIT is the experienced faculty and supportive learning environment. Overall I believe that studying at CMIT will provide me with the knowledge, experience, language skills, and confidence I need to succeed in my future career.

Student August 2025

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August 11, 2025

This course has benefitted me in so many ways and i feel more confident in my role at my workplace.

Student August 2025

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August 11, 2025

I think the course offers a lot of information and it has helped me understand administration and employment better. The course is definitely worth the price.

Student August 2025

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August 5, 2025

I am enjoying the course content and flexibility of it all.

Student July 2025

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August 5, 2025

It was very well laid out. Very relevant to the current job market. I felt like I had a better understanding of the role Administration plays at work after completing this course.

Student July 2025

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August 5, 2025

Everything was perfect.

Student July 2025

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August 5, 2025

I heard about CMIT years ago and kept saying “I must do a course to add to my skills” and it suited me because I was able to do it in my own time and online. The courses are very well priced, well put together and the tutors are extremely helpful and encourages you keep moving forward. I would definitely do another course with CMIT and would recommend them 100%. Thank you for the support and positive feedback that I received from the tutors and office staff. The course was well received and structured very well.

There was plenty of helpful content in the course manual’s provided to complete your assessment. Overall, the course was interesting and easy to navigate.

Student June 2025

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August 5, 2025

I have to say that as someone heading towards their 6th decade wondering if they can do this, so far I have managed to work through my perceived issues without as much bother as I thought I would have. I have already recommended this course to someone.

Student June 2025

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August 5, 2025

It was very well laid out. I really appreciated the fact that the library was on hand if needed. My tutor was excellent, and very accommodating with any questions I had. Overall I was very pleased with the course.

Student June 2025

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July 23, 2025

I chose the Administration and Office Management course because I want to develop strong organizational and administrative skills that are essential in any professional environment. I believe this course will help me gain a deeper understanding of how offices operate efficiently, how to manage tasks and communication, and how to support the daily functions of a business. Additionally, I see this course as an opportunity to broaden my skill set and become more versatile in the job market. It will also improve my English in a professional context, especially in areas like business communication, documentation, and time management. Overall, this course supports my goal of becoming a more effective and confident professional in both local and international settings.

Student June 2025

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July 23, 2025

Excellent content, no changes needed.

Student June 2025

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July 21, 2025

The course was well-structured, easy to follow, and provided valuable, practical knowledge. The flexibility of online learning and the support from tutors made it a very positive experience overall.

Student July 2025

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June 18, 2025

The course is very helpful and engaging, I enjoy carrying out the quizzes as I feel that they help me retain the information that I receive from the videos/word documents.

Student June 2025

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June 18, 2025

I don’t have any overall comments thus far. I’m really enjoying learning all about the office part of a work environment and how much work goes into it. No improvements needed.

Student June 2025

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June 12, 2025

I enjoyed it a lot. It’s a long time since I’ve done any cpd so it was a learning curve but I found it very accessible and I learned a lot.

Student June 2025

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June 12, 2025

Very interesting course, I loved the material. I found it exciting while learning something new.

Student June 2025

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June 3, 2025

The course is well structured and informative

Student May 2025

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May 27, 2025

I am very satisfied with the course and have no additional comments.

Student April 2025

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May 27, 2025

Very good.

Student April 2025

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May 27, 2025

I think these courses are great so nice to be able to do them in your own time no improvement necessary!

Student May 2025

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May 27, 2025

I was fully satisfied with the course and the overall experience

Student May 2025

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May 27, 2025

I enjoyed the course and can say that it was very user friendly. I didn’t find any aspect boring, its well laid out. I was somewhat intimidated in staring this course as I have been out of the education end of things for a while. Karen Cunningham was extremely pleasant and professional and put me at ease early on, I’d like to thank her very much

Student May 2025

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April 28, 2025

It was a great course.

Student April 2025

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April 3, 2025

The process was extremely smooth and professional.

Student March 2025

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April 3, 2025

The course is very useful and well-structured. It provides valuable knowledge and practical skills that will help in my work. I appreciate the relevance of the materials and the opportunity to apply them in practice.

Student April 2025

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