Credit Control and Debt Management

eLearning home study course accredited by ABC Awards

Students have 6 months to complete the course, at their own pace, and may commence at any time of year.

Tutor-supported
eLearning course with Tutor Support.

Certificate
Leads to an endorsed award.

Flexible
Start any time and work at your own pace.

Learn anywhere
Learn anytime, anywhere.

Credit Control and Debt Management

€395

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Course Details

This is an excellent Credit Control Course, which covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.

Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access

Who should complete this Credit Control Course?
  • Credit Controllers: This course is highly beneficial for credit controllers, providing them with advanced skills in credit control methods and techniques, which are essential for ensuring effective customer debt management and timely payments.
  • Financial Control Personnel: Individuals in financial control positions in large organisations will gain comprehensive insights into credit risk assessment, credit checks, and controlling credit, enhancing their ability to manage financial risks and receivables effectively.
  • Business Owners and Managers: For business owners and managers, especially those who oversee finance, this course offers valuable knowledge in managing business finances, including debt collection and recovery procedures, which are crucial for maintaining cash flow and financial health.
  • Accounts Managers: Accounts managers responsible for overseeing receivables will benefit from this course, as it covers standard collection procedures and civil litigation actions, aiding them in improving their debt recovery strategies.
  • Financial Consultants: Consultants offering financial advice to businesses can use this course to deepen their understanding of credit control and debt management, enabling them to provide more effective financial solutions to their clients.
Entry Requirements / Prerequisites

How CMIT eLearning Works…

Play
Topics covered in this Credit Control Course
Unit 1: Credit procedures
  • Introduction
  • Credit risks
  • Credit checks
  • Controlling credit
Unit 2: Debt collection and recovery
  • Standard collection procedures
  • Common excuses
  • Civil litigation court action
  • Court enforcement
  • Publication of a judgment
  • Statutory demand / liquidation
  • Commercial mediation
  • Private debt collection agencies
  • Factoring
  • Invoice discounting
Unit 3: Communication
  • Introduction
  • Using the telephone
  • Making calls
  • Specific telephone communication skills (language, vocalisation, listening, empathy and questioning)
  • Managing conflict
  • Written communication
  • Sample letters
Assessment
  • This ABC Awards certificate is assessed through a series of tutor-marked assignments.
Accreditation
  • This course has been endorsed by ABC Awards and Certa Awards. The Quality Licence Scheme endorses high-quality, non-regulated provision and training programmes.  This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. CMIT can advise you on any further recognition, for example, progression routes into further and/or higher education.
  • A QLS award at level 3 is roughly equivalent to a Level 5 on the Irish National Framework of Qualifications.
  • More information can be found on the CMIT Accreditation Details page.

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Student Reviews of this course

4.9
4.9 out of 5 stars (based on 25 reviews)
Excellent88%
Very good12%
Average0%
Poor0%
Terrible0%

No Title

October 22, 2025

I chose to study with CMIT because of its flexible online learning model, which allows me to balance my professional responsibilities with personal development. CMIT offers accredited courses that are highly relevant to my career in Credit & Collections, and the platform’s reputation for quality support and practical content made it the ideal choice for advancing my skills.

Student October 2025

No Title

February 20, 2025

I liked the course, I went into it thinking I knew more than I did, and I came out very satisfied and with more information and a better grounding in the subject than I had before

Student February 2025

I have learned a lot new things, the course was very interesting.

February 16, 2024

I have learned a lot new things, the course was very interesting.

Student February
Verified

I found the course content easy to follow and the assessments were simple to submit for grading. The tutor's comments were very helpful and she was very prompt. I would recommend this course and CMIT to anyone.

February 1, 2024

I found the course content easy to follow and the assessments were simple to submit for grading. The tutor’s comments were very helpful and she was very prompt. I would recommend this course and CMIT to anyone.

Student January 2024
Verified

I found the course very interesting and highlighted gaps in my Credit Control knowledge. The assessments were straight forward and it was easy to understand what was required. My tutor was great in replying quickly and reassuring me when I was concerned about anything to do with the course.

January 2, 2024

I found the course very interesting and highlighted gaps in my Credit Control knowledge. The assessments were straight forward and it was easy to understand what was required. My tutor was great in replying quickly and reassuring me when I was concerned about anything to do with the course.

Student January 2024
Verified

I am enjoying the course, find the course material informative and the assessments interesting. My tutor has been reassuring when I start feeling stressed or do no understand something.

December 19, 2023

I am enjoying the course, find the course material informative and the assessments interesting. My tutor has been reassuring when I start feeling stressed or do no understand something.

Student December 2023
Verified

Very straight forward for an online course and staff very helpful.

December 21, 2021

Very straight forward for an online course and staff very helpful.

Student November 2021
Verified

It is a great course to do on line and works really well during these pandemic times

October 28, 2021

It is a great course to do on line and works really well during these pandemic times

Student October 2021
Verified

Great course, nice that its online so will hopefully take up another in the future.

November 1, 2019

Great course, nice that its online so will hopefully take up another in the future.

Student October 2019
Verified

My tutor Claire Fannin was very helpful over the course.

May 29, 2019

My tutor Claire Fannin was very helpful over the course.

Student May 2019
Verified

Reviews were impressive and positive, and in my google search, CMIT came up top of the listings for good Credit control courses. I enjoyed this course immensely. I did learn a lot. It was great to have a tutor to hand for any little clarifications required. The online access 24/7 was fantastic..overall I'm a very happy student. Thank you.

April 2, 2019

Reviews were impressive and positive, and in my google search, CMIT came up top of the listings for good Credit control courses. I enjoyed this course immensely. I did learn a lot. It was great to have a tutor to hand for any little clarifications required. The online access 24/7 was fantastic..overall I’m a very happy student. Thank you.

Student April 2019
Verified

Very interesting topics. The legal part added additional knowledge to my previous experience.

February 22, 2019

Very interesting topics. The legal part added additional knowledge to my previous experience.

Student February 2019
Verified

Local & online - easily completed within the given time frame. Was recommended by somebody who had taken the course previously. Very interesting to upskill in Credit control.

July 20, 2018

Local & online – easily completed within the given time frame. Was recommended by somebody who had taken the course previously. Very interesting to upskill in Credit control.

Student July 2018
Verified

Excellent Course.

April 13, 2018

Excellent Course.

Student April 2018
Verified

I really enjoyed the course, the course improved my skills in my job, I would highly recommend.

April 9, 2018

I really enjoyed the course, the course improved my skills in my job, I would highly recommend.

Student April 2018
Verified

Generally was good and concise enough to gather a good picture about the topic at hand.

January 24, 2018

Generally was good and concise enough to gather a good picture about the topic at hand.

Student January 2018
Verified

Very good course.

August 3, 2017

Very good course.

Student August 2017
Verified

Really enjoyable course, website really good and easy to follow. Modules excellent and learnt a lot from them.

July 3, 2017

Really enjoyable course, website really good and easy to follow. Modules excellent and learnt a lot from them.

Student July 2017
Verified

The course material was enjoyable.

May 3, 2017

The course material was enjoyable.

Student March 2017
Verified

A very good course, easy to use website, and course contents easy to understand.

May 3, 2017

A very good course, easy to use website, and course contents easy to understand.

Student May 2017
Verified

I enjoyed the course and felt that I gained knowledge to use on a day to day basis in my current role. There was one task I was unclear on what was required but in general the other 20 tasks were quite clear.

May 3, 2017

I enjoyed the course and felt that I gained knowledge to use on a day to day basis in my current role. There was one task I was unclear on what was required but in general the other 20 tasks were quite clear.

Student March 2017
Verified

I have studied with CMIT before and really enjoyed it.

May 3, 2017

I have studied with CMIT before and really enjoyed it.

Student May 2017
Verified

Enjoyed home study for this course, learned new aspects of finance while studying.

January 3, 2017

Enjoyed home study for this course, learned new aspects of finance while studying.

Student January 2017
Verified

The flexible access and complete online control as well as giving me recognised certificate upon completion.

January 3, 2017

The flexible access and complete online control as well as giving me recognised certificate upon completion.

Student January 2017
Verified

Course content was clear and informative. Easy to read and understand. I had been looking at the courses CMIT offered for many months before making the decision to complete one. After speaking with the staff when I enquired about the course, they were very helpful, friendly and informative. They answered any questions I had or queries.

December 3, 2016

Course content was clear and informative. Easy to read and understand. I had been looking at the courses CMIT offered for many months before making the decision to complete one. After speaking with the staff when I enquired about the course, they were very helpful, friendly and informative. They answered any questions I had or queries.

Student December 2016
Verified

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