ILM Certificate (Change Management)

Topics covered in this ILM Certificate in Leadership and Management – Change Management course

Unit 1: Managing Improvement

• How Organisations Compete
• What is Quality Management?
• Quality Systems
• Quality Monitoring
• Quality Metrics
• Measuring Customer Metrics
• Conducting a Quality Audit
• Business Improvement Planning
• Performance Standards
• Action Planning
• Monitoring Results

Unit 2: Understanding the Organisational Environment

• Uses of PESTLE Analysis
• Components of a PESTLE Analysis
• Information Gathering
• Political and Government Influences
• Economic Influences
• Social and Technological
• Social Trends
• Industry and Market Analysis
• Technology Trends
• Legal and Regulatory Environment
• Environmental Influences
• Ethics
• Key Drivers of Change
• PESTLE Impact Assessment

Unit 3: Managing and Implementing Change

• Monitoring and Control
• What is Change?
• The Benefits of Change
• The Role of Change in the Management Process
• Common Problems when Implementing Strategic Change
• Mission, Vision and Value
• External and Internal Analysis
• Market Opportunities and Threats
• Organisational Strengths and Weaknesses
• Identifying and Assessing Areas for Change
• How to Communicate Change
• Getting Buy-in
• Stakeholder Management
• Implementing Change
• Kotter’s 8-Step Model
• Managing Risk and Resistance to Change
• Organisation Structure
• Devising Operational Plans

Assessment

• This course is assessed through a series of tutor-marked assignments.
• All work submitted must be your own work. There is no exam for this course.
• As part of our quality assurance, learner assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an External Verifier.

Transfer and Progression to Further Studies

• Learners who successfully complete this programme may build on the units achieved towards another recognised ILM qualification.

ILM Membership

• All registered candidates automatically become studying members of the ILM for 6 months, free of charge, and can enjoy a range of member benefits.

Accreditation

• CMIT is registered and approved with ILM to offer programmes leading to ILM qualifications.
• On successful completion and certification of this course learners will receive (1) a physical certificate accompanied by a certificate of unit credit, (2) a digital credential issued by email which can be added to an email footer or shared on other online platforms, and (3) a Post-nominal digital credential showing the post-nominal letters a successful learner can use to showcase their qualified status.
• UK: Following successful completion of this course, you will receive an ILM Certificate in Leadership and Management (Level 5 UK) from the Institute of Leadership and Management, awarded by City and Guilds of London Institute. This qualification is on the UK Regulated Qualification Framework (RQF). Once certified you may use the post-nominal letters AfCGI (Affiliate of the City and Guilds of London Institute)
• Ireland: This qualification is comparable to an award at level 6 on the Irish National Framework of Qualifications (NFQ). The basis for this comparison is detailed in the following guide: Qualifications can cross boundaries – a guide to comparing qualifications in the UK and Ireland.  Once certified you may use the post-nominal letters AfCGI (Affiliate of the City and Guilds of London Institute)
• Europe: This qualification is fully recognised as the equivalent of a Level 5 on the European Qualifications Framework (EQF).