QQI Mediation


Course Details

This distance learning, QQI accredited course means that Students can study flexibly at home, or at work, and can gain a nationally accredited Qualification.

Mediation is a skill which is increasingly in demand. It is an independent process which assists parties to come to an agreement through a collaborative process. Mediation can be described as ‘facilitated negotiation’. This certificate in mediation course is designed for people who wish to gain an understanding of the principles and practices of Mediation. Mediation is about helping others to help themselves, assisting them with their communication and relationships and working with people to develop their powers of negotiating, achieving resolutions where everyone wins, are just a few examples of what a skilled and practiced mediator can help their clients achieve. In this course you will learn how to communicate effectively with everyone you meet. You will learn to recognise types of body language, gestures and other non verbal forms of communication.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this QQI certified course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Who should complete this course?
  • Commercial Mediators, Community Mediators, Workplace Mediators, Victim/Offender Mediators.
  • People who wish to learn Mediation Skills or commence a career in Mediation.
  • People who wish to gain a qualification in the subject matter by tutor supported eLearning.
Entry Requirements / Prerequisites
  • Leaving Cert (or equivalent) and/or relevant work and life experience.
  • As this programme is delivered through distance learning, students must be capable of studying on their own initiative.
  • A basic working knowledge of computers and access to a computer with internet access is required to do the course.
  • Learners must currently be working or have access to work experience where they will be able to conduct a sample mediation session.
  • Learners must be a resident of Ireland / based in Ireland.
  • For technical requirements required to access CMIT eLearning click here>
  • For more details on the suitability of this course click here>
How CMIT eLearning Works…

Topics covered in this Course

Unit 1: The Concept of Mediation

  • Understanding Conflict
  • Forms of Conflict Resolution
  • What is Mediation
  • Mediator Competences
  • Benefits of Mediation
  • Ethical Standards

Unit 2: The Context for Mediation

  • Workplace Mediation
  • Commercial Mediation
  • Community Mediation
  • Peer Mediation
  • Family Medication
  • Restorative Justice

Unit 3: Models of Mediation

  • The Mediation Process
  • Mediation Models
  • Mediation Techniques

Unit 4: Mediation Practice

  • Principles of Effective Mediation
  • Conflict Management Styles
  • Negotiation Skills
  • Group Exercises
  • Communication Skills
  • Self Reflection and Supervision

Unit 5: Case Development and Management

  • Case Documentation
  • Mediation Agreements
  • Legislation
  • This award is assessed through a series of assessments, which are submitted by the student. This includes written assignments, a personal learner record and skills demonstrations.
  • As part of our quality assurance, student assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an independent QQI External Authenticator.
  • This course leads to a level 6 component award on the National Framework of Qualifications. It is not currently a component of a QQI major award. For more details contact us.
  • Following successful completion you will receive a QQI Level 6 component certificate in Mediation (6N4910).
  • Quality and Qualifications Ireland (QQI), is the national awarding body for further education and training in Ireland. CMIT is registered with QQI to offer programmes leading to QQI awards in the National Framework of Qualifications in Ireland.
  • Please note that there is a Eur60 fee payable for administration, moderation and certification.
  • Click here for Accreditation Details
Student Reviews of this Course

Read Reviews (15)
) based on

by Student September 2017 on Sep 18 2017 12:51

I am hoping to began a career in mediation and CMIT gave me the perfect opportunity to attain a qualification. The online format suited my circumstances as I am a single father and to be able to study from home, and in your own time, made the course perfect to my needs. This is an excellent course and I would strongly recommend it to anyone wishing to take up a career in mediation. The course content is excellent and the assessments allow you to cover many topics in great detail.

by Student May 2017 on May 16 2017 10:47

This course I found to be ideal. I was able to study on my own time with no pressure. The outlay was reasonable for the course. The course materials were ideal, short and intensive. It was a great platform to proceed further. The materials supplied was sufficient with the further recommended reading insightful.

by Student October 2016 on Oct 19 2016 15:50

I choose to study with CMIT because it helped me to add qualifications that I can use in my current job role as a Special Needs Assistant. As I work school hours Monday to Friday, CMIT enabled me to both work my normal hours and study to retain my additional qualification. I would highly recommend CMIT to friends and colleagues who work and want to study to obtain any additional qualifications. I will be re-enrolling in CMIT in the near future to gain further qualifications.

by Student September 2016 on Sep 1 2016 16:55

I chose to study with CMIT because this type of learning works around my timetable. As I work in a school, I am unable to leave work to go study in in class teaching colleges. Through the online teaching and submission of assignments, I am able to receive another beneficial qualification that I can gain after work hours. I will definitely be recommending the CMIT website to my colleagues and friends, who wish to gain additional qualifications through online teaching.

by Student March 2016 on Mar 18 2016 10:09

It suited me in terms of flexibility. Was unsure how I would take to distance learning but found the whole process top class from start to finish!

by Student February 2016 on Feb 4 2016 15:57

Easy to understand and work on. Helpful and responsive.

by Student January 2016 on Jan 14 2016 09:58

In my line of work I deal with different types of conflict. I found this course informative and I have gained useful life and work skills from this, excellent course, highly recommend it.

by Student August 2015 on Aug 13 2015 14:39

I found the course very interesting and learned a great deal. The unit manuals were very well laid out and clearly presented. I feel that I now have a very good grasp of Mediation and hope to build on this knowledge.

by Student April 2015 on Apr 27 2015 12:17

The course was well designed and the support was tremendous.

by Student April 2015 on Apr 21 2015 10:55

The course was fantastic.

by Student January 2015 on Jan 20 2015 09:18

My tutor was fantastic and found her to be very helpful, supportive and informative at all times.

by Student June 2014 on Jul 1 2014 17:12

Very well organised and structured.

by Student April 2014 on Apr 29 2014 10:56

I really enjoyed this course and while it was challenging it wasn't out of my reach.

by info@cmit.ie on Apr 9 2014 09:09

Student April 2014 It appeared to provide everything I wanted in a course and it was available online which really suited my life, Really wonderful and enlightening course.

by info@cmit.ie on Feb 4 2014 15:24

Student October 2013 It was a great course - a challenge but with a very good and helpful tutor. The office team were also very helpful and easy to contact.
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