Office Management

 Course Details

This Office Management Course is designed for people who have  (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. The aims of this course are to enable learners to (1) recognise how to manage the office environment, technology and office staff, (2) apply good practice in recruiting, (3) monitoring and training staff within the employment law framework, (4) practise essential skills in managing your own responsibilities, and (5) adopt good practice in managing the customer interface through a range of communications skills.

Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Who should complete this Office Management Course?
  • Office managers, supervisors and administration management or those who wish to pursue a career in this area.
  • Business Owners and Managers who have responsibility for managing offices.
Entry Requirements / Prerequisites
  • No previous experience or qualifications are necessary to commence the course.
  • Candidates must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.
  • For technical requirements required to access CMIT eLearning click here>
  • For more details on the suitability of this course click here>
How CMIT eLearning Works…

Topics covered in this Office Management Course

Unit 1: Introduction

  • The Office Manager’s Areas of Responsibilities
  • The Skills and Qualities required to be an Effective Office Manager

Unit 2: The Office Manager’s Responsibilities to the Office

  • Managing and Maintaining the Office Premises
  • Health and safety in the office
  • Electrical safety
  • Fire safety
  • Site security
  • Safeguarding equipment
  • Space management
  • Using natural resources efficiently

Unit 3: The Office Manager’s Responsibilities to the Staff

  • Recruitment and Selection
  • The recruitment process
  • Selecting the right candidate
  • Making an offer
  • Civil Law
  • Disciplinary procedure
  • Working Hours
  • Family Rights
  • Pay Rights
  • Equality and Diversity
  • Discrimination
  • Grievance procedure
  • Appraisals and development
  • Planning training
  • Delivering training
  • Evaluating training

Unit 4: The Office Manager’s Own Responsibilities

  • Presenting Data
  • Presentations
  • Meeting management
  • Business reports
  • Project management
  • Verbal communications
  • Non-verbal communication
  • Written communications
  • Listening skills
  • Personal and professional development objectives
  • Opportunities for continuing professional development
  • Impact evaluation

Unit 5: The Office Manager’s Responsibilities to Customers and Clients

  • Reception Skills
  • The reception area
  • Receiving post and deliveries
  • Security and safety
  • Good Customer Care, Receiving visitors, Dealing with telephone calls, Dealing with Complaints
  • External Communications
  • Marketing
  • Advertising
  • Creating own publicity
  • Public relations
  • News releases
  • Advertising on the Internet
  • This ABC Awards certificate is assessed through a series of tutor marked assignments.
  • At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course). The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards and Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process. ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
  • An ABC Awards Level 3 is roughly equivalent to a Level 5 on the Irish National Framework of Qualifications.
  • Click here for Accreditation Details
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