Office Management


Course Details

This programme is designed for people who have  (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. The aims of this course are to enable learners to (1) recognise how to manage the office environment, technology and office staff, (2) apply good practice in recruiting, (3) monitoring and training staff within the employment law framework, (4) practise essential skills in managing your own responsibilities, and (5) adopt good practice in managing the customer interface through a range of communications skills.

Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Who should complete this course?
  • Office managers, supervisors and administration management or those who wish to pursue a career in this area.
  • Business Owners and Managers who have responsibility for managing offices.
  • People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
  • No previous experience or qualifications are necessary to commence the course.
  • For technical requirements required to access CMIT eLearning click here>
  • For more details on the suitability of this course click here>
How CMIT eLearning Works…

Topics covered in this Course

Unit 1: Introduction

  • The Office Manager’s Areas of Responsibilities
  • The Skills and Qualities required to be an Effective Office Manager

Unit 2: The Office Manager’s Responsibilities to the Office

  • Managing and Maintaining the Office Premises
  • Health and safety in the office
  • Electrical safety
  • Fire safety
  • Site security
  • Safeguarding equipment
  • Space management
  • Using natural resources efficiently
  • Using human resources efficiently

Unit 3: The Office Manager’s Responsibilities to the Staff

  • Recruitment and Selection
  • The recruitment process
  • Selecting the right candidate
  • Making an offer
  • Civil Law
  • Disciplinary procedure
  • Working Hours
  • Family Rights
  • Pay Rights
  • Equality and Diversity
  • Discrimination
  • Grievance procedure
  • Appraisals and development
  • Planning training
  • Delivering training
  • Evaluating training

Unit 4 The Office Manager’s Own Responsibilities

  • Presenting Data
  • Presentations
  • Meeting management
  • Business reports
  • Project management
  • Verbal communications
  • Non-verbal communication
  • Written communications
  • Listening skills
  • Personal and professional development objectives
  • Opportunities for continuing professional development
  • Impact evaluation

Unit 5 The Office Manager’s Responsibilities to Customers and Clients

  • Reception Skills
  • The reception area
  • Receiving post and deliveries
  • Security and safety
  • Good Customer Care, Receiving visitors, Dealing with telephone calls, Dealing with Complaints
  • External Communications
  • Marketing
  • Advertising
  • Creating own publicity
  • Public relations
  • News releases
  • Advertising on the Internet
  • This ABC Awards certificate is assessed through a series of tutor marked assignments.
  • At the end of this office mangement course successful learners will receive a certificate of achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.  The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.
  • An ABC Awards Level 3 is roughly equivalent to a Level 5 on the Irish National Framework of Qualifications, but is not an award on the Irish National Framework of Qualifications.
  • Please note that there is a Eur60 fee payable for administration, moderation and certification.
  • Click here for Accreditation Details
Student Reviews of this Course

Read Reviews (16)
) based on

by Student September 2017 on Sep 12 2017 11:11

All information given is very helpful and the handbook readings are clear and broken up nicely.

by Student May 2017 on May 18 2017 09:20

Excellent course materials, incl. videos. My tutor, Claire, was very helpful. She responded to messages promptly and provided feedback to assessments in a timely manner.

by Student May 2017 on May 2 2017 10:32

CMIT staff is very friendly, helpful and professional. Tutor (Claire Fannin) is excellent and my messages and assessments are responded to promptly. Course materials, incl. videos, are perfect.

by Student November 2016 on Nov 28 2016 14:26

The course was comprehensive and covered those areas within my current work and those areas i wish to develop.

by Student November 2016 on Nov 15 2016 13:57

My tutor Claire was very helpful and I enjoyed her videos where she talked through other sections. They were very interesting and very relevant to my course. I think it is a fantastic course, and i really don't think you can improve it anymore.

by Student August 2016 on Aug 22 2016 11:22

The course was really interesting. I have learned a lot and I am happy that it had a lot of information about how work is carried out in Ireland.

by Student August 2016 on Aug 10 2016 11:39

The course if very well structured.The guidelines are very straightforward. There is no detail left out.

by Student August 2016 on Aug 10 2016 11:33

I really enjoy the course. I am glad that it is also based on Irish law.

by Student June 2016 on Jun 1 2016 09:39

Excellent course and tutor.

by Student May 2016 on May 26 2016 14:02

Distance learning suits me as I work long hours and getting to a college is difficult , I saw very good reviews and feedback online. I enjoyed the course, my tutor Claire Fannin was wonderful and very supportive and helpful to me.

by Student May 2016 on May 26 2016 09:30

Very interesting course and staff extremely positive.

by Student June 2015 on Jun 9 2015 09:19

Very interesting.

by Student January 2015 on Jan 26 2015 14:05

I am enjoying the course and can apply the lessons learned within my current job.

by Student September 2014 on Sep 23 2014 09:27

Excellent course, gaining a lot of knowledge from the course.

by on Feb 4 2014 15:31

Student January 2014 I found the course very user friendly and liked that the course could be completed in 1 or 2 months if you had plenty of time to study or 6 months for those with more limited time like myself.

by on Jan 29 2014 17:02

Student January 2014 I thought the course content was very comprehensive and it was easier for me to study from home/online with working full-time and being a parent of four children.
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