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Updated 1 March, 2013

 

Certified eCommerce Consultant
Certified Internet Web Professional


Course Details

The Institute of Certified E-Commerce Consultants (ICEC) offers the Certified E-Commerce Consultant designation, designed for eCommerce and eBusiness managers and consultants. ICEC was established in the US in 1996 and is the credential for non-technical Managers in the area of eCommerce and Internet Technology.

 

This comprehensive eLearning course prepares students for the requirements of the ICEC Certified E-Commerce Consultant. The course is completed online, at your own time, at a location that suits you. You progress through the course materials and complete the online lessons and tests. Students are provided with Flash-based instructional demonstrations applying course concepts. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank, and a skill assessment generates a customised learning path based on the results of a pre-test. Bookmarking tracks the learner's progress in the course.

 

After providing an introduction to e-commerce, the course covers, in detail, how to start an e-business, establish an online business presence, and create online applications. Additional topics include transaction processing, data mining, managing costs, the logistics of providing customer service, payment processing, building a strategy to market and advertise your e-business, resource planning, and ongoing business management.


Click here for an overview of CMIT eLearning



Topics Covered in this Course


Your eBusiness / Getting Started
  • E-Commerce and your Company
  • Future Directions
  • Building Resources
  • Marketing and Management
  • Benefits of E-Commerce
  • Defining E-Commerce
  • Your Domain
  • Internet Mechanics
  • Initial Operation Issues

Influences on eCommerce
  • Moving E-Business Forward
  • Internet Stock
  • Increasing Stock Value
  • Building a Presence
  • Approaching the Market

Killer Apps / Developing Your eBusiness
  • What Are Killer Apps?
  • Rules for Building Killer Apps
  • The Rest of the Rules
  • Land Mines to Avoid
  • Other Potential Problems
  • Protecting Yourself: An Action Plan
  • The Virtual Corporation
  • Transferring Information
  • Laws of E-Commerce
  • Considering Your Options
  • Looking to the Future

Real-time and Data Mining
  • Real-Time Systems
  • How Real-Time Can Work for You
  • The Data Mining Process
  • Benefits of Data Mining
  • Data Mining and Customer Service
  • Analyzing and Using Data
  • The Supply Chain
  • Automating the Vendor Flow
  • Automating the Customer Flow
  • The Virtual Workforce
  • Managing Your Virtual Employees
  • Strategies and Solutions

Lowering Your Business Costs
  • The Supply Chain
  • Automating the Vendor Flow
  • Automating the Customer Flow
  • The Virtual Workforce
  • Managing Your Virtual Employees
  • Strategies and Solutions

Customer Service and Payments
  • The Call Center
  • Other Customer Service Concerns
  • Payment Types
  • Payment Systems
  • Payment Security

Marketing your eBusiness and Advertising Online
  • Identifying Your Customers
  • Developing a Marketing Plan
  • Affiliate Marketing
  • Marketing Models
  • Other Marketing Examples
  • Internet Promotion
  • Finding Your Customers
  • Designing Your Ads
  • Drawing Customers to Your Site
  • Looking to the Future
  • External Marketing
  • The Road Show
  • Public Relations and Investor Relations
  • Data Mining and Marketing
  • Extracting and Analysing the Data

Resource Planning and Managing your eBusiness
  • Your eCommerce Strategy
  • eCommerce Risks
  • Knowledge Management
  • Changes in Technology
  • New Opportunities
  • Reducing Costs
  • Leveraging Your Assets
  • Encouraging Repeat Customers
  • Influences on Your E-Business
  • Other Issues to Keep in Mind




Who should complete this course?

  • Online Business Managers, eCommerce Managers and eBusiness Project Managers.
  • Web Designers and Web Developers who wish to become a Certified eCommerce Consultant.
  • Owners/Managers of Online Businesses.


Entry Requirements / Prerequisites

  • You must have 2+ years relevant experience in an online or ecommerce role. You must submit an outline of your work experience prior before being accepted on the course.


Assessment

  • To successfully pass the programme, you must pass each unit with a score of 70% or better to receive the certificate. The programme is assessed online as you complete the course.
  • The course fees includes the cost of ICEC Certification for 2 years.


Technical Requirements

  • This is an online course delivered over the internet. The following technical requirements apply: 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.


Accreditation

  • Following successful completion of the programme, you will receive an official Certified eCommerce Consultant certificate from the Institute of Certified eCommerce Consultants. Certification fees are included in the course fees.



   Please include your CMIT Student Number

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