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Travel and Tourism
Updated
24 May, 2012
Course Details
Part 1 : Certificate in Travel Industry Studies
Unit 1 - General
Unit 2 - Cabin Crew Member
Unit 3 - Passenger Service Agent
Unit 4 - Basic IATA Fares and Ticketing
Unit 5 - Travel Agent
Unit 6 - Reservation Sales Agent
Unit 7 - Interview Preparation
Part 2 : IATA Approved Galileo Certificate
Who should complete this course?
Entry Requirements / Prerequisites
Assessment
Accreditation
| Diploma in International Travel Studies |  |
|---|
- Course Fee: EUR795
- Diploma in International Travel Studies
- Distance Learning home study course accredited by: International Academy of Travel
- Courses do not involve lectures, and all course materials are provided. Students have 12 months to complete this course.
- Click here to Enrol for this course online now
- Click here to Request a Prospectus
Course Details
|
This is a diploma course, which is provided by our partner, the International Academy of Travel. The course provides detailed preparation prior to commencing an Airline or Airport career. The course is divided into 2 sections. Part 1 entails the Certificate in International Travel Industry Studies and Part 2 entails the Galileo Computer Training course. Completing both of these elements leads to the Diploma qualification. The course material is of the highest quality and is recognised as such by Airlines and Travel companies worldwide. |
|
Topics Covered in this Course
Part 1 : Certificate in Travel Industry Studies
Unit 1 - General
- Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock
- IATA - International Air Transport Association
- General Regulations relating to the carriage of Special Handling
- Airline Two Letter Codes, IATA Airport and City Codes
Unit 2 - Cabin Crew Member
- CAA - Civil Aviation Authority
- Cabin Crew Duties and Responsibilities
- In Flight Service, Passenger Handling, In Flight Medical Care
- A Day in the Life of a Cabin Crew Member
Unit 3 - Passenger Service Agent
- Check-In Objectives/Procedures, Understanding a PNL - (Passenger Name List)
- Passenger Handling, Load Sheet, Passport and Visas
Unit 4 - Basic IATA Fares and Ticketing
- IATA World Geography, Global Indicators, IATA Ticketing
- Bank Settlement Plan, Multi Purpose Document
Unit 5 - Travel Agent
- The role of a Travel Agent, Travel Agency Guides and Gazetteers
- Resort/Country Knowledge
- Package holidays, Cruising
Unit 6 - Reservation Sales Agent
- Understanding a PNR (detailed record of a passenger's booking)
- Basic Entry Codes used to create a Computerised PNR, Special Service Requests
Unit 7 - Interview Preparation
- Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Form
- Communication Skills, Group Interview, Individual Interview
- Foreign Currency Conversion Exercises, Mock Exam Papers, Team Building Activities
Part 2 : IATA Approved Galileo Certificate
- Galileo HELP, Best Buy, PNR data change and delete, PNR mandatory fields, PNR optional fields, building a complete PNR
- Car booking (CarMaster)
- Changing segment status, classes of service, encode/decode cities, airports and airlines
- Fare quote, fares, flight availability, flight service information
- Hotel booking (RoomMaster), introduction to reducing/dividing PNRs
- Itinerary pricing, queues
- Rules
- Seat assignments, seat maps, sign-off, sign-on
- Storing a fare, Tariff displays, Ticketing.
Who should complete this course?
- People who wish to start a career in Airline / Airport customer service, customer care, ground crew or Cabin Crew.
- People who wish to start a career in a Travel Agency or Tour Operator.
- Those already working in the industry who wish to obtain an accredited qualification through home study.
Entry Requirements / Prerequisites
- None.
Assessment
- 6 Assessments must be completed and returned. Students are required to sit a final exam at an agreed location. The exam is a written assessment lasting 2 ½ hours, in addition to a 2 ½ hour online exam. Examination entry is included in the course fee. Please contact us for details.
Accreditation
- This course is endorsed by Galileo Ireland and is accredited by IAOT - a specialist provider of courses for the Airline industry with over 17 years experience in specialist training for the Airline industry. Following completion, you will receive a "Diploma in International Travel Industry Studies" from IAOT, along with Galileo Ireland Passport.
Please include your CMIT Student Number
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