Unit 1: The Concept of Mediation
- Understanding Conflict
- Forms of Conflict Resolution
- What is Mediation
- Mediator Competences
- Benefits of Mediation
- Standards and Ethics
Unit 2: The Context for Mediation
- Family Mediation
- Workplace Mediation
- Community Mediation
- Peer Mediation
- Commercial Medication
- Restorative Justice
Unit 3: Models of Mediation
- The Mediation Process
- Mediation Models
- Mediation Techniques
Unit 4: Mediation Practice
- Principles of Effective Mediation
- Conflict Styles
- Negotiation Skills
- Group Exercises
- Communication Skills
- Self Reflection and Supervision
Unit 5: Case Development and Management
- Case Documentation
- Case Agreement
- Legislation