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23 April, 2012
Course Details
Unit 1: Introduction
Unit 2: The Office Manager's Responsibilities to the Office
Unit 3: The Office Manager's Responsibilities to the Staff
Unit 4 The Office Manager's Own Responsibilities
Unit 5 The Office Manager's Responsibilities to Customers and Clients
Who should complete this course?
Entry Requirements / Prerequisites
Assessment
Accreditation
| Certificate in Office Management |  |
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- Course Fee: EUR395
- Distance Learning home study course validated by: NCFE
- Students have 6 months to work at their own pace, and can start at any time of year.
- Click here to Enrol for this course online now
- Click here to Request a Prospectus
Course Details
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This programme is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. The aims of this course are to enable learners to (1) recognise how to manage effectively the office environment, technology and office staff, (2) apply good practice in recruiting, (3) monitoring and training staff within the employment law framework, (4) practice essential skills in managing your own responsibilities, and (5) adopt good practice in managing the customer interface through a range of communications skills.
Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.
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Topics Covered in this Course
Unit 1: Introduction
- The Office Manager's Areas of Responsibilities
- The Skills and Qualities required to be an Effective Office Manager
Unit 2: The Office Manager's Responsibilities to the Office
- Managing and Maintaining the Office Premises
- Health and safety in the office
- Electrical safety
- Fire safety
- Site security
- Safeguarding equipment
- Space management
- Using natural resources efficiently
- Using human resources efficiently
Unit 3: The Office Manager's Responsibilities to the Staff
- Recruitment and Selection
- The recruitment process
- Selecting the right candidate
- Making an offer
- Civil Law
- Disciplinary procedure
- Working Hours
- Family Rights
- Pay Rights
- Equality and Diversity
- Discrimination
- Grievance procedure
- Appraisals and development
- Planning training
- Delivering training
- Evaluating training
Unit 4 The Office Manager's Own Responsibilities
- Presenting Data
- Presentations
- Meeting management
- Business reports
- Project management
- Verbal communications
- Non-verbal communication
- Written communications
- Listening skills
- Personal and professional development objectives
- Opportunities for continuing professional development
- Impact evaluation
Unit 5 The Office Manager's Responsibilities to Customers and Clients
- Reception Skills
- The reception area
- Receiving post and deliveries
- Security and safety
- Good Customer Care, Receiving visitors, Dealing with telephone calls, Dealing with Complaints
- External Communications
- Marketing
- Advertising
- Creating own publicity
- Public relations
- News releases
- Advertising on the Internet
Who should complete this course?
- Office managers, supervisors and administration management or those who wish to pursue a career in this area.
- Business Owners and Managers who have responsibility for managing offices.
- People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
- None.
Assessment
- This NCFE certificate is assessed through a series of tutor marked assignments.
Accreditation
- At the end of this course, successful learners will receive a level 3 NCFE award in Office Management . That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
- Click here for Accreditation Details
- Please note that there is a EUR60 fee payable for administration, moderation and certification.
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