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19 January, 2012
Course Details
Credit Control
Debt Management Agencies
Communication
Who should complete this course?
Entry Requirements / Prerequisites
Assessment
Accreditation
| Certificate in Credit Control and Debt Management |  |
|---|
- Course Fee: EUR395
- Distance Learning home study course validated by: NCFE
- Students have 6 months to work at their own pace, and can start at any time of year.
- Click here to Enrol for this course online now
- Click here to Request a Prospectus
Course Details
This is an excellent course, which covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.
Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.
By choosing to study this course with CMIT, Students have 24x7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.
Click here for an overview of CMIT eLearning
Topics Covered in this Course
Credit Control
- Credit. Cutting down on credit. Bad debts. Sales discounts
- Is my customer credit worthy? Credit checks
- Credit control routines
- Debt recovery through the courts
- Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- VAT and Tax relief for Bad debts
Debt Management Agencies
- Credit checking agencies
- Factoring companies
- Specialist Legal Services
- The Courts
- Small Claims Track
- Costs verses Settlement - Is it worth it?
- Debt Collection Agents
- Bailiffs
- Sheriffs
- Private Debt Collections agents
Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
- Written Communication
- When to choice written forms of communication
- Email verses letters - When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
Who should complete this course?
- Credit Controllers, Accounts and Financial Control personnel.
- Business Owners and Managers who have responsibility for finance.
- People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
- None.
Assessment
- This NCFE certificate is assessed through a series of tutor marked assignments.
Accreditation
- At the end of this course, successful learners will receive a level 3 NCFE award in Credit Control and Debt Management . That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
- Click here for Accreditation Details
- Please note that there is a EUR60 fee payable for administration, moderation and certification.
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