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1 April, 2010
Certificate in Credit Control and Debt Management distance-learning-home-study-courses


Course Details

This is an excellent course, which covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.

The course documentation for this NCFE accredited course is detailed and easy to read. Students receive a course manual, assignments and studyguide plus tutor support.


Topics Covered in this Course


Credit Control
  • Credit. Cutting down on credit. Bad debts. Sales discounts
  • Is my customer credit worthy? Credit checks
  • Credit control routines
  • Debt recovery through the courts
  • Statutory demands, Insolvency and Bankruptcy
  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • VAT and Tax relief for Bad debts

Debt Management Agencies
  • Credit checking agencies
  • Factoring companies
  • Specialist Legal Services
  • The Courts
  • Small Claims Track
  • Costs verses Settlement - Is it worth it?
  • Debt Collection Agents
  • Bailiffs
  • Sheriffs
  • Private Debt Collections agents

Communication
  • Telephone skills
  • Handling problems and objections
  • Dealing with difficult customers and controlling anger
  • How to gain commitment to pay
  • Written Communication
  • When to choice written forms of communication
  • Email verses letters - When is each format appropriate?
  • Sample letters
  • Request for payment
  • Demand for payment
  • Legal demand for payment
  • Common responses and excuses
  • How to reply to customer responses
  • How to gain commitment


Who should complete this course?

  • Credit Controllers, Accounts and Financial Control personnel.
  • Business Owners and Managers who have responsibility for finance.
  • People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.


Prerequisites

  • None.


Assessment

  • This NCFE certificate is assessed through a series of tutor marked assignments.


Accreditation

  • At the end of this course, successful learners will receive a level 3 NCFE Award certificate in Credit Control and Debt Management . That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. A UK Award at level 3 is roughly equivalent to a FETAC Level 5 Award.
  • Click here for Accreditation Details
  • Please note that there is a EUR60 fee payable for administration, moderation and certification.



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