1 April, 2010
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Certificate in Credit Control and Debt Management |
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Course Details
This is an excellent course, which covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.
The course documentation for this NCFE accredited course is detailed and easy to read. Students receive a course manual, assignments and studyguide plus tutor support.
Topics Covered in this Course
Credit Control
- Credit. Cutting down on credit. Bad debts. Sales discounts
- Is my customer credit worthy? Credit checks
- Credit control routines
- Debt recovery through the courts
- Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- VAT and Tax relief for Bad debts
Debt Management Agencies
- Credit checking agencies
- Factoring companies
- Specialist Legal Services
- The Courts
- Small Claims Track
- Costs verses Settlement - Is it worth it?
- Debt Collection Agents
- Bailiffs
- Sheriffs
- Private Debt Collections agents
Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
- Written Communication
- When to choice written forms of communication
- Email verses letters - When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
Who should complete this course?
- Credit Controllers, Accounts and Financial Control personnel.
- Business Owners and Managers who have responsibility for finance.
- People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Prerequisites
Assessment
- This NCFE certificate is assessed through a series of tutor marked assignments.
Accreditation
- At the end of this course, successful learners will receive a level 3 NCFE Award certificate in Credit Control and Debt Management . That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. A UK Award at level 3 is roughly equivalent to a FETAC Level 5 Award.
- Click here for Accreditation Details
- Please note that there is a EUR60 fee payable for administration, moderation and certification.