1. Overall Commitment to Quality

We promise to give accurate details of our services, who the services are for, and how we commit to quality and good practice for those services. The level and detail of the information we provide will be sufficient so that learners can clearly match their needs against the service that we offer. Information will be clearly stated, readily understood and easily accessible. We promise to maintain customer satisfaction by:

• Having feedback mechanisms that elicit the views of our learners.
• Having a formal customer complaints procedure.
• Regularly reviewing the effectiveness of our services and implementing improvements based on this review.

2. Pre-enrolment practices

At all times information given to potential students, either written or orally, will be truthful and accurate. The minimum content of the prospectus will provide: The course name

• The course name
• Title of Award
• Name of Awarding Body
• Level of Award
• The length of the course
• The course objectives
• The course content (syllabus)
• Access to course / Pre-requisites
• Arrangements for exemptions for major awards
• Assessment methods
• Opportunities for transfer and progression

3. Tutor Standards

• Regular monitoring will be made of tutors' work, and of guidance and marking standards.
• Tutor comments will be forwarded to students following all assessments. Tutors will demonstrate a real conscientious desire to help students.
• All assessments will be appropriate to the subject matter and be of real assistance in helping students achieve their objectives.
• Students may make contact with Tutors by post or email.

4. Administration Practices

• Within college hours, someone will be available in the College to handle email or phone enquiries of a counselling nature. If someone if not available, students will be called back within 1 working day.
• Communications about administrative and tutorial matters will be answered within 7 working days of receipt.
• Letters where a longer time-scale is required for a complete answer will be acknowledged within 3 working days, the delay explained, and an indication given of when a full answer can be expected.
• Entry requirements are specified for each programme. An appeals mechanism is in place for learners who a refused entry to a programme.

5. Enrolment and contract practices

• Students will be enrolled quickly and efficiently and sent study material quickly. Study material will be despatched within 10 working days of receipt of an enrolment or delivered at the commencement of studies.
• All information given by students is confidential to the institution, it's employees and tutors.
• Accurate records of students enrolled, for which course and when, will be kept.
• Wrong or damaged study material will be replaced immediately.
• We provide a 7 day money back offer to all students. If you cancel a course we will re-credit your course fees, within 28 days of receiving your notice of cancellation. There is an administration fee of eur60 which will not be refunded in the event of a cancellation.
• If a student falls ill during their assigned time to a particular programme, they must contact the college immediately and provide a letter from their doctor. We may allow students to defer for a stated period and if the course is no longer available at this stage, they will be allowed to transfer to an alternative or similar programme. Each request will be considered on an individual basis and is at the discretion of the college.

6. Learner Protection

• CMIT is subject to section 43 of the Qualifications Act 1999 and as such, has put in place appropriate arrangements in place for the protection of learners on FETAC programmes which have a duration of three months or longer, should CMIT unexpectedly cease to provide such a FETAC programme. To comply with this, CMIT has either:- (1) arrangements in place with at least two other FETAC registered organisations so that learners may transfer to complete their programme, or (2) a Bank Guarantee is in place so that learners may be refunded. Click here for details

7. Complaints

• Complaints will be dealt with within 7 working days. Where a longer time is required to investigate and deal with a complaint, acknowledgment will be given within 7 working days and the delay explained, together with an indication of when the complaint can be expected to be resolved.
• We will take a sympathetic and reasonable attitude to complaints and make every effort to see that fairness is accorded to all parties.

8. Equality

• Tutor support is available by email to support hearing impaired learners.
• Electronic files are provided (where possible) to facilitate computer “screen readers” to support visually impaired learners. Samples will be sent in advance to ensure compatibility.
• Submission of assignments by mp3 audio supports visually impaired learners. Assignments may be completed via mp3 audio to facilitate visually impaired learners.
• Learners with dyslexia, who inform the college of this learning difficulty, will be allowed: (1) extra time to submit their course assessments, and (2) an individual, selected by the learner, to proof and correct errors but not amend the substance of the learner’s work. No marks shall be deducted for spelling or grammar mistakes provided that the communication of the learner’s ideas have not been impeded.
• CMIT will provide reasonable accommodation to meet the needs of a learner who has a disability. In the context of assessment, reasonable accommodation is the term for the adaptation of assessment as necessary to cater for the needs of learners whose personal situation means that the assessment would otherwise be unfair e.g. learners with a disability, and/or other learners covered by equality legislation. Contact us for more details
• Complaints regarding any aspect of inequality should be made in writing to the Student Services Director.

9. Recognition of Prior Learning

• As some students already have degrees, diplomas or certificates in areas related to courses, it is possible to apply for exemption from modules of certain courses whose content has already been covered by existing qualifications. It is not possible to obtain exemptions based on work experience only. Contact the college for full details.

10. The Environment

• We have a strong commitment to the environment and continue to increase our responsibility in this area including the following:- 100% of printing is done on re-cycled or FSC certified paper.

11. Assessment and Appeals

• Assessments must be made by students within specified deadlines. Failure to do so may result in the award not being awarded to the student.
• Students are allowed resubmit assignments within the course timeframe.
• All students' work must be their own original work. The college has a strict policy in relation to plagiarism of submitted work, and if it is established, the penalties may include resubmission of work (where the maximum grade awarded is a pass) or exclusion from the programme. Please read your student guide for detailed information on this and how to avoid plagiarism.
• All student work for FETAC programmes will be marked by an Internal Assessor, then checked by an Internal Verifier and an FETAC External Authenticator. An appeals process is in place in relation to passing of: (1) tutor marked assignments, (2) final grades awarded, and (3) programmes. All Appeals must be submitted within 14 days of receipt of the result. Information on appeals may be found at www.cmit.ie/appeal. A CMIT appeals form may be requested by contacting the college.

12. How we protect your data

• CMIT safeguards the security of sensitive data with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet.
  
• CMIT uses industry-standard Secure Sockets Layer (SSL) encryption to secure data when enrolling on the website. To enrol online, you must use an SSL-enabled browser such as Netscape Navigator 4 or later, or Internet Explorer 5 or later. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
  
• We also track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
  
• We may collect sensitive personal data in order to assist you in completing your course. This data will be collected in accordance with the principles outlined in the Data Protection Acts 1988 and 2003.
• Learners agree that in the event of CMIT ceasing to provide a FETAC programme which is 3 months or longer in duration, that learner data (including registration data and assessments) may be transferred to FETAC or FETAC registered organisations to assist in completion of the programmes.